Privacy Policy

Silicon Wireless Systems ("Silicon Wireless", "we", "our" or "us") respects your privacy and is committed to protecting the information of customers, partners, website visitors, and users of our hardware devices, software applications, cloud platforms and mobile applications.

This Privacy Policy explains what information we may collect, how we may use it, when it may be shared and the measures we take to protect it when you visit our website, contact us, purchase or use our products, or use our software and related services.

1. Scope of This Policy

This Privacy Policy applies to:

• Our website at https://siliconwireless.in.
• RFID, biometric, face-recognition, GPS, access-control, sensor and IoT products.
• Desktop, web, cloud and mobile software supplied by Silicon Wireless.
• Customer enquiries, sales, installation, warranty and technical-support activities.

2. Information We May Collect

2.1 Information Provided Directly by You

When you contact us, request a quotation, purchase products or seek support, we may receive:

• Name, designation and organisation name.
• Email address and telephone number.
• Postal, billing, delivery or installation address.
• Enquiry, order, warranty and support information.
• Information voluntarily included in messages, forms or uploaded files.

2.2 Website and Technical Information

Our website or hosting provider may process limited technical information such as:

• IP address, browser type and operating system.
• Date and time of access, referring page and pages visited.
• Server, security, access and error logs.
• Cookie or analytics information where such tools are enabled.

2.3 Product, Device and Service Information

Depending on the product or solution used, information may include:

• Device model, serial number, firmware version and configuration.
• RFID identifiers, attendance events or access-control records.
• Device status, diagnostic logs, signal information and error reports.
• Configuration backups and files exported at the user's request.
• GPS or location information where a customer has deployed and enabled a location-based product.

3. How We Use Information

We may use information to:

• Respond to enquiries and provide quotations.
• Supply, install, configure and support products and services.
• Process orders, deliveries, invoices, warranties and repairs.
• Provide software functionality and customer-requested integrations.
• Diagnose technical issues and improve product reliability and security.
• Maintain legal, accounting, tax and compliance records.
• Protect our systems, customers, employees and legal rights.

4. Website Forms, Cookies and Analytics

Information submitted through a website form is used to respond to the relevant enquiry or provide the requested service. Our website may use essential cookies required for security, session management or normal website operation.

Where analytics or other optional third-party tools are used, they may process limited technical and usage information under their own privacy terms.

5. Mobile Applications

Silicon Wireless develops mobile applications for configuring, monitoring and managing compatible Silicon Wireless hardware products, including RFID readers, biometric attendance devices, face-recognition systems, access-control systems, GPS devices, sensors and IoT equipment.

Depending on the application and features selected by the user, an application may access:

• USB or USB-OTG connected devices.
• Bluetooth or network connectivity where required by a supported product.
• Local storage for user-requested imports, exports and diagnostic logs.
• Camera or other device features only where required by a specific application.

Unless a particular application or customer deployment clearly states otherwise, Silicon Wireless mobile applications do not transmit personal information to Silicon Wireless servers. Device configuration data, attendance records, RFID information, biometric templates and exported logs remain under the control of the customer and are processed only to perform operations requested by the user.

SWS Settings Manager

SWS Settings Manager is intended for authorised technicians, administrators and customers who configure compatible Silicon Wireless RFID and biometric devices. The application may communicate with devices through USB OTG and may read or write device configuration, download attendance records, upload or download RFID or biometric templates, and save user-requested export files or diagnostic logs locally on the user's device.

SWS Settings Manager does not require a user account and does not contain third-party advertising. Unless a user intentionally configures a compatible device to communicate with a server, the application does not independently upload personal information to Silicon Wireless.

6. Biometric and Attendance Information

Certain Silicon Wireless products can be used by organisations to process biometric templates, attendance records or access-control information. In those deployments, the customer organisation normally determines why and how such information is processed and acts as the responsible entity.

Silicon Wireless processes such information only where necessary to provide the product, integration, hosting or technical support requested by the customer, subject to applicable agreements and law.

7. Cloud and Customer-Hosted Services

Some products may connect to customer-owned servers, third-party platforms or Silicon Wireless-hosted services. The information processed depends on the selected solution, customer configuration and applicable agreement.

Customers are responsible for configuring their deployments lawfully and for informing their employees, visitors or end users about the processing carried out through those deployments.

8. Sharing and Disclosure

Silicon Wireless does not sell personal information. We may disclose information only:

• With the customer's or user's instruction or consent.
• To service providers assisting with hosting, communications, logistics, payment, accounting or technical support.
• Where required by law, court order or a competent authority.
• To protect the security, rights or property of Silicon Wireless, our customers or others.
• As part of a lawful merger, acquisition or business restructuring.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including support, warranty, contractual, accounting, tax, security, dispute-resolution and legal requirements.

Files saved locally by a mobile or desktop application remain on the user's device or chosen storage location until the user or administrator deletes them.

10. Data Security

We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.

11. International Processing

Where services, hosting providers, customers or integrations operate in different countries, information may be processed outside the country in which it originated. We take reasonable steps to ensure that such processing is subject to appropriate safeguards and applicable law.

12. Children's Privacy

Our products and services are primarily intended for businesses, institutions, technicians, administrators and authorised users. They are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through our website or general-purpose applications.

13. Your Rights and Choices

Subject to applicable law, you may request:

• Access to personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion or restriction of information where legally permitted.
• Information about the way your information is processed.
• Withdrawal of consent where processing is based on consent.

Some requests relating to attendance, biometric, access-control or IoT records may need to be directed to the customer organisation operating the relevant system.

14. Third-Party Websites and Services

Our website, applications or documentation may contain links to third-party websites and services. We are not responsible for their content, security or privacy practices. You should review the privacy policy of each third party.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, services, legal requirements or business practices. The revised policy will be posted on this page with an updated effective or revision date.

16. Contact Us

Questions, requests or complaints concerning this Privacy Policy may be sent to: